Warranty

Your Satisfaction

 

Since 1989, we have been committed to offering the highest quality luggage for pilots and flight attendants around the world. 

We are proud to say that our pilot bags are made in the heartland of America, at our factory in Aurora, MO. 

 

We proudly stand behind the quality, craftsmanship and performance of our products. 

Our goal is to provide the finest, most innovative luggage for your travel, be it business or pleasure.

 

Limited Warranty

 

Our warranty is straightforward.  For defects due to materials or workmanship, we will repair or replace the item, at our option, during the warranty period, provided the product has been used for its intended purpose. 

The warranty period is three years from the date of purchase.

 

The warranty does not cover normal wear and tear or abuse caused by airline baggage handling or other accidental damage.

 

Returns

 

All LuggageWorks products are backed by our 100% satisfaction guarantee.  If you receive your bag and are not completely satisfied, you can return the unused item to us within 30 days and we will replace it or refund your money.

 

Embroidered or monogrammed items are considered to be customized items and cannot be returned or refunded except in accordance with our limited manufacturer’s warranty.

 

You will be responsible for the expense of returning the item to us. 

Our address is: 

LuggageWorks   

579 West High Street    

Aurora, MO  65605