Service Department

Let Luggageworks Repair Department restore your bag to smooth operation and great looks.

There are over 75,000 Luggageworks bags in use today. Some have been logging miles for over a decade.

Our turn-around time is usually 2-3 weeks.   NOTE: AT TIMES WHEN AN ABUNDANCE OF BAGS ARE IN HERE WE COULD BE LONGER ON RETURN

If you need a loaner bag while yours is being serviced, we will gladly send you one.

You pay only the shipping.

We offer the following options for the repair of your bag:

Option #1:  Itemized Repairs.

We inspect the bag and list items that are worn or broken.  You will be notified concerning cost before repairs are actually made.  Examples of different costs would be $21.99 for the main zipper,  $15.99 for tear down, and $15.99-$22.99 for shipping—depending on the size and weight of the bag.

Itemized shipping fees:

Duffels, Totes and Lunch Pails–($10.99)
All Flight Kits--($15.99)
22” Rolling Bags–($15.99)
26” Rolling Bags-- ($22.99)
Additional fee for Signature Verified Shipping--$3

 

Option #2:  Zippers Plus.

This option will repair all zippers and external hardware for a cost of $149.99.
Top and bottom castings—an additional charge of $15.00 each.
Shipping—add $15.99-$22.99 depending on size and weight of bag.

 

For printable repair form click here

 

***Please note upon inspection of older bags if for some reason its is unrepairable we will contact you.***


************Whichever option you select please include a note inside your bag with the following informaiton************

YOUR NAME

     YOUR ADDRESS

                YOUR PHONE NUMBER

        E-MAIL ADDRESS

...and please UPS or FEDEX the bag to the following address:

Luggageworks Repairs
579 W. High Street
Aurora, MO 65605 USA


If you have any questions or concerns please reach our service department from 8am to 5pm CST Monday through Friday Toll Free at:

1-800-722-1793